Technical Support

           S upport is provided both before and after purchase of the product.
           It is requested that you follow some simple guidelines to make the job easier, and to get you a
           helpful answer more quickly:

           1. ) Please make sure you are using the current version of the program. From the Main Menu click
           Help > Check For Newer Version to see if you have the most current version .
           INetAlertView is updated f requently , so chances are good that a problem you are encountering has
           been solved by a newer version. Updates to previous versions can be seen at
          

           2. ) Check the Frequently Asked Questions ( FAQ ) . Your question may already be answered.

           3 . ) Take the time to give a complete description of the problem:
     
                *      What is the problem?
                *      What are the symptoms?
                *      What can I do to reproduce the problem?
                *      Did the program work, and then suddenly stop working?
                *      What changed?
                *      What version of Windows are you running?
                *      Do you have the latest video drivers for your current video devices ?

           4 . ) In all cases, attach the Configurations File in the program directory (INAVHome.ini or INAVRemote.ini)
           to the email that you s end to Technical Support. This provides some very helpful information for tracking
           down problems.

           5 . ) Send your Technical Support question to :