I am happy to provide technical support both before and after purchase of the product. I do ask that you follow some simple guidelines to make the job easier, and to get you an answer more quickly:

1.) Please make sure you are using the current version of the program. From the Main Menu click Help > Check For Newer Version. Visit the download webpage to see and download the current version if needed. INetAlertView is updated frequently, so chances are good that a problem you are encountering has been solved by a newer version.

2.) Check the Frequently Asked Questions ( FAQ ). Your question may already be answered.

3.) Take the time to give a complete description of the problem:

* What is the problem?
* What are the symptoms?
* What can I do to reproduce the problem?
* Did the program work, and then suddenly stop working?
* What changed?
* What version of Windows are you running?
* Do you have the latest video drivers for your current video devices?

4.) In all cases, attach the Configurations File in the program directory (INAVHome.ini or INAVRemote.ini) to the email that you send to Technical Support. This provides some very helpful information for tracking down problems.

5.) Send your Technical Support question with the version number you are using (Help - About menu) by clicking the link below:

Support

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